$899.00
– Sold Out| /
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Designed to introduce unfamiliar riders to Surly’s pavement and gravel line, Preamble highlights Surly’s most essential features: Durable custom steel tubing, a renowned ride feel, and just the right mounts for running racks, fenders, and bottle cages. Available in flat-bar and drop-bar configurations, it’s disc-brake specific and shares a single-position vertical dropout with Surly Bridge Club. For new weekend riders and veteran commuters, Preamble makes it easier than ever to get out of the car and on top of tough and comfortable Chromoly steel.
I ordered the Preamble online, after test riding it in the store. When I arrived to pick up the bike, I was very surprised that it did not come with pedals! I have purchased numerous off the rack bikes in the past and they all came with pedals. The shop did not have any pedals I liked so some were ordered. I had intended to ride the bike home and was offered some loaner pedals to do that. It was never communicated to me at the test rides, through email, nor the website that this bike doesn't come with pedals. This is a major oversight. Customers should never arrive at the store and be surprised with a new bike with no pedals. Why you don't communicate this obvious important detail, is beyond me. I hope, in the future, that you communicate clearly with your customers so they don't face a similar situation.